these may answer your query

We get asked many questions about what we do, how to purchase, and about our classes, so here are a few of our frequently asked questions and answers which will hopefully answer your query.

Do you post orders of art supplies out to places outside of the 6 mile radius mentioned on your ShopAppy online shop page?

Yes! The ShopAppy platform was designed to encourage people to shop locally and so has a standard message of postage to a six mile radius. However we know we have customers from not only our local area, but throughout the whole of the UK, as well as abroad. So if you live in mainland UK, you are able to sign up to ShopAppy and order from us. If you live over seas, it may also be possible to post to you, but please get in touch via our contact form and we will see if we can help. We currently post out art supplies to almost every county in the UK, so we are sure we have something on our shelves that is just what you are looking for!

Do you charge for postage and packaging?

Yes.  We realise that as a very small business to be able to compete with the online giants we need to offer even better customer service and experience. With this in mind we made the decision not to try to keep postage and packaging as low as we can. So UK orders under £30 pay just £3 postage, and orders £30 or over have FREE P&P!

How do I pay for the online classes?

Our online shop is the way to pay for online classes (no postage charges are incured for this). You can pay via PayPal or Bank transfer.You can browse all of our online classes for January - June 2023 here

We also have a sister site where you  can browse past recorded lessons and watch the full unedited recordings whereever you are with NO FACEBOOK needed. Simply purchase the lesson, download a small PDF file containing a photograph of Barry's reference art of the session, and a lesson link you can access as often as you want.

Once I have booked and paid for an online class, what do I do next?

Our online classes are currently operating through closed and private Youtube streams.

Step 1 is to make sure you have a YouTube account. It is free. You will still be able to watch the livestream lesson without one, but you will be unable to comment live and interract if you do not have an account.

Step 2 is to request to join the appropriate private Facebook group. Every single class has its own group (so a separate class for Monday mornings, another one for Monday evening watercolour, another for Wednesday afternoon drawing, and so on). Due to privacy and data protection , we cannot add you to the groups, you need to request to join them. You can do this here.  

Once we have received your request to join, you will be approved and have full access to the group.

How do I access a lesson and join in live?

We post a reference image into the group as well as suggested colours or tools needed at least one hour before the class begins. This is to give those who need it, more time to sketch it out. We do also allow 15-20 minutes at the beginning of each lesson for drawing out, so do not worry if you do not get time before.

It is recommended that you log into the group just a few minutes before the lesson starts. This is to allow you time to see the notification that the lesson is live and access the YouTube link. We have found that eagerness doesn't always work to your advantage in a digital world, and that students who have logged in to the group much earlier than before the lesson is live do not get notified. Should this happen, simply refresh your screen and you should see the video marked as 'live' within the group's newsfeed. You are then good to go and join in and make comments! Please note that from time to time a lesson may be late starting due to either internet problems or an emergency on the shop floor, so please bear with us - the lesson will be start. If you cannot for whatever reason find the lesson, do not panic. Message us via our shop's Facebook page message facility and we will help you. Please do not ring the shop as it will most often mean that Barry has to abandon the lesson you are trying to access in order to take your call, which is unfair on the rest of the students. If you messaged the shop's Facebook page we are in a much better position to help you get where you need to be.

How do I access a previous 'Catch-Up' lesson?

We have a sister site where you  can browse past recorded lessons and watch the full unedited recordings wherever you are with NO FACEBOOK needed. Simply purchase the lesson, download a small PDF file containing a photograph of Barry's reference art of the session, and a lesson link you can access as often as you want. Not all lessons are available to watch as a catch-up.

I do not do online shopping, is there a way I can still access and pay for supplies and classes?

Yes. We can take payment for classes in other ways for situations like this. A great way is in person at the shop (depending on opening hours). You can call in and book and pay for online classes that way.

You will however, still need a Facebook account to access the online classes. We can email the YouTube links to you if you do not have a Facebook account, but this will need to be done at least half an hour before the class begins, due to Barry teaching the class.

Another option is via PayPal. Please ensure you put the date/title of the class and your name in the comment section of the payment so we know what and who it is for. You can make a PayPal payment here. We also take payments via Bank Transfer (BACs). If this is your preferred way to pay, please contact us so we can provide the details.

What if I cannot find stock items I am looking for on your online shop, and is what you have on there all you have?

If you cannot find an item you are looking for, then please contact us, as we do not have our full stock range online and we cantake a look at what we have.

Similarly, if you require urgent items, please conatct us so that we can double check we have the items in stock before you order. Very occasionally there is an overlap with quantities listed and purchases whichi means that sometimes we may be out of stock of an item even if it showing as available on ShopAppy.

What happens if I order an item but it is out of stock?

On these occasions we will contact you to inform you, and we will either offer a similar substitute, ask if you'd like to wait until we get it delivered and post it out to you FREE of charge, or work with PayPal to refund you for the missing item.

How do I attend a face to face class?

We hold around seven classes a week at our small classroom above the shop, which seats six students. As space is a premium, we require a non-refundable £6 booking fee to secure your place. Should you be unable to attend, the booking fee also includes a link to the lesson recording. If we are given at least 24 hours notice, we may be able to transfer your booking for to another class, but this is not guaranteed. Each lesson is £12, and for £15 we can provide you with materials to use.

You can just call/message us on the day to see if there are spaces, but we do not recommmend just turning up, as you may be disappointed.

For our Monday monring class held at Wardington, you are welcome to attend any sessions, and booking ahead is advised but not essential due to the large airy space of the village hall. Please see our seperate page on this site for the list of lessons. We do not provide materials, but do bring a selection of items you can urchase on the day.    

© Copyright The Artery